At ShineBright Smile, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure you can shop with confidence.

Here’s how our return process works:

1. Eligibility For Returns:

• You may return your ShineBright Smile product within 30 days of the delivery date.

• To qualify for a return, the product must be in its original condition and packaging. Items that are damaged, used extensively, or missing components may not be eligible for a refund.

2. Return Process:

• To initiate a return, please head over to our Contact Page, Provide your order number, proof of purchase, and reason for the return.

Once approved, we will provide you with a return label if product is defective or something is missing.

3. Shipping Costs:

• Customers are responsible for return shipping costs unless the product is defective or incorrect due to an error on our part.

• We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

5. Exclusions:

• Gift cards, promotional items, and final sale products are not eligible for returns.

• Products purchased from third-party retailers must be returned according to their respective return policies.